:root{--chat-ink:#16222e;--chat-muted:#5b6b7c;--chat-line:#dfe7ee;--chat-canvas:#eef2f6;--chat-brand:#0e5aa8;--chat-brand-2:#0a3f78;--chat-accent:#0e5aa8;--chat-success:#12a06a;font-family:"Microsoft YaHei","PingFang SC",Arial,sans-serif;color:var(--chat-ink);background:var(--chat-canvas)}
*{box-sizing:border-box}body{margin:0;font-size:15px;letter-spacing:0;background:var(--chat-canvas)}button,textarea{font:inherit;letter-spacing:0}a{color:inherit;text-decoration:none}
.customer-inquiry-chat-page{min-height:100svh;display:grid;grid-template-rows:66px minmax(0,1fr);background:
 radial-gradient(1100px 500px at 85% -10%,rgba(14,90,168,.10),transparent 60%),
 radial-gradient(900px 500px at -10% 0%,rgba(18,160,106,.07),transparent 55%),
 linear-gradient(180deg,#f4f7fb 0%,#e9eef4 100%)}

/* ===== 顶栏：玻璃拟态 ===== */
.inquiry-chat-topbar{height:66px;display:flex;align-items:center;padding:0 28px;background:rgba(255,255,255,.82);backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);border-bottom:1px solid rgba(223,231,238,.9);position:sticky;top:0;z-index:20}
.inquiry-chat-brand{display:flex;align-items:center;gap:12px;min-width:0}
.inquiry-chat-brand>span{width:42px;height:42px;display:grid;place-items:center;border-radius:11px;background:linear-gradient(135deg,var(--chat-brand) 0%,var(--chat-brand-2) 100%);color:#fff;font-weight:800;letter-spacing:.5px;box-shadow:0 6px 16px rgba(14,90,168,.28)}
.inquiry-chat-brand div{display:grid;gap:2px}.inquiry-chat-brand strong{font-size:16px;letter-spacing:.5px}
.inquiry-chat-brand small{color:var(--chat-muted);font-size:12px}
.customer-auth-button{margin-left:auto;min-height:42px;padding:0 20px;display:inline-flex;align-items:center;justify-content:center;border-radius:11px;background:linear-gradient(135deg,var(--chat-brand) 0%,var(--chat-brand-2) 100%);color:#fff;font-weight:700;box-shadow:0 6px 16px rgba(14,90,168,.26);transition:transform .15s,box-shadow .15s}
.customer-auth-button:hover{transform:translateY(-1px);box-shadow:0 10px 22px rgba(14,90,168,.34)}

/* ===== 主区布局 ===== */
.inquiry-chat-main{min-height:0;padding:26px 20px 30px;display:grid;place-items:start center}
.inquiry-stage{width:min(960px,100%);display:grid;gap:20px}

/* ===== 欢迎英雄区 ===== */
.inquiry-hero{position:relative;overflow:hidden;padding:34px 34px 30px;border-radius:20px;color:#0d2a47;
 background:linear-gradient(135deg,#ffffff 0%,#eef4fb 55%,#e6f0fa 100%);
 border:1px solid rgba(255,255,255,.9);box-shadow:0 20px 50px rgba(13,42,71,.10);
 transition:opacity .35s,transform .35s,max-height .45s,padding .35s,margin .35s;max-height:400px}
.inquiry-hero::before{content:"";position:absolute;inset:0;background:
 radial-gradient(600px 200px at 90% -20%,rgba(14,90,168,.14),transparent 60%),
 radial-gradient(400px 160px at -5% 110%,rgba(18,160,106,.10),transparent 60%);pointer-events:none}
.inquiry-hero::after{content:"";position:absolute;top:-40px;right:-40px;width:200px;height:200px;border-radius:50%;background:conic-gradient(from 120deg,rgba(14,90,168,.12),transparent 40%,rgba(18,160,106,.12),transparent 75%);filter:blur(2px);pointer-events:none}
.inquiry-hero.is-collapsed{opacity:0;transform:translateY(-14px);max-height:0;padding-top:0;padding-bottom:0;margin:0;border-width:0;pointer-events:none}
.inquiry-hero-badge{position:relative;display:inline-flex;align-items:center;gap:7px;padding:6px 13px;border-radius:999px;background:rgba(14,90,168,.09);color:var(--chat-brand);font-size:12px;font-weight:700;letter-spacing:.3px}
.inquiry-hero-badge i{width:8px;height:8px;border-radius:50%;background:var(--chat-success);box-shadow:0 0 0 4px rgba(18,160,106,.18);animation:pulse 2s infinite}
@keyframes pulse{0%,100%{box-shadow:0 0 0 3px rgba(18,160,106,.22)}50%{box-shadow:0 0 0 6px rgba(18,160,106,.08)}}
.inquiry-hero-title{position:relative;margin:16px 0 0;font-size:clamp(24px,4vw,34px);line-height:1.25;font-weight:800;letter-spacing:.5px;background:linear-gradient(120deg,#0d2a47 30%,var(--chat-brand) 75%);-webkit-background-clip:text;background-clip:text;-webkit-text-fill-color:transparent}
.inquiry-hero-sub{position:relative;margin:12px 0 0;font-size:15px;color:var(--chat-muted);max-width:560px;line-height:1.6}
.inquiry-hero-chips{position:relative;margin-top:20px;display:flex;flex-wrap:wrap;gap:10px}
.inquiry-chip{padding:10px 16px;border-radius:999px;border:1px solid rgba(14,90,168,.28);background:rgba(255,255,255,.85);color:#0d3a63;font-size:13px;font-weight:600;cursor:pointer;transition:all .18s;box-shadow:0 2px 8px rgba(13,42,71,.05)}
.inquiry-chip:hover{background:var(--chat-brand);border-color:var(--chat-brand);color:#fff;transform:translateY(-2px);box-shadow:0 8px 18px rgba(14,90,168,.28)}

/* ===== 聊天卡片：玻璃质感 ===== */
.inquiry-chat{min-height:0;background:rgba(255,255,255,.9);backdrop-filter:blur(10px);-webkit-backdrop-filter:blur(10px);border:1px solid rgba(255,255,255,.9);border-radius:20px;display:grid;grid-template-rows:auto minmax(0,1fr) auto;overflow:hidden;box-shadow:0 20px 50px rgba(13,42,71,.10)}
.inquiry-chat-header{padding:16px 22px;border-bottom:1px solid var(--chat-line);display:flex;align-items:center;gap:12px;background:linear-gradient(180deg,rgba(244,247,251,.7),transparent)}
.inquiry-chat-header i{width:10px;height:10px;border-radius:50%;background:var(--chat-success);box-shadow:0 0 0 4px rgba(18,160,106,.18)}
.inquiry-chat-header div{display:grid;gap:2px}.inquiry-chat-header h1{margin:0;font-size:17px;font-weight:800;letter-spacing:.3px}
.inquiry-chat-header span{color:var(--chat-muted);font-size:12px}

.inquiry-chat-log{min-height:340px;max-height:52vh;overflow-y:auto;padding:22px;display:flex;flex-direction:column;gap:15px;background:linear-gradient(180deg,#fafcfe 0%,#f3f7fb 100%)}
.chat-message{display:flex;animation:rise .3s ease}
@keyframes rise{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}
.chat-message.is-user{justify-content:flex-end}
.chat-bubble{max-width:min(690px,86%);padding:13px 16px;border:1px solid var(--chat-line);border-radius:16px 16px 16px 5px;background:#fff;line-height:1.7;box-shadow:0 3px 10px rgba(13,42,71,.05)}
.chat-message.is-user .chat-bubble{background:linear-gradient(135deg,var(--chat-brand) 0%,var(--chat-brand-2) 100%);border-color:transparent;color:#fff;border-radius:16px 16px 5px 16px;box-shadow:0 8px 20px rgba(14,90,168,.26)}
.chat-bubble p{margin:0;white-space:pre-wrap;overflow-wrap:anywhere}
.chat-context{display:block;margin-bottom:7px;padding-bottom:7px;border-bottom:1px solid #e1e7ec;color:var(--chat-muted);font-size:12px}
.chat-rate-list{margin-top:12px;border-top:1px solid var(--chat-line)}
.chat-rate-item{padding:12px 0;border-bottom:1px solid var(--chat-line);display:grid;gap:5px}
.chat-rate-item:last-child{border-bottom:0;padding-bottom:0}
.chat-rate-item>div{display:flex;align-items:flex-start;justify-content:space-between;gap:14px}
.chat-rate-item strong{font-size:14px}
.chat-rate-item b{color:var(--chat-accent);font-size:19px;white-space:nowrap}
.chat-rate-item span,.chat-rate-item small{color:var(--chat-muted);font-size:12px;overflow-wrap:anywhere}

/* 文件识别回执气泡 */
.chat-file-bubble{}
.chat-file-tag{display:inline-flex;align-items:center;gap:6px;margin-bottom:8px;padding:4px 10px;border-radius:8px;background:rgba(255,255,255,.18);color:#fff;font-size:12px;font-weight:700}
.chat-file-tag svg{opacity:.9}

/* ===== 输入区 ===== */
.inquiry-chat-composer{border-top:1px solid var(--chat-line);padding:14px 16px;background:rgba(255,255,255,.95);display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:10px;align-items:end}
.inquiry-chat-composer textarea{width:100%;min-height:48px;max-height:132px;resize:none;border:1.5px solid #cdd9e4;border-radius:12px;padding:13px 14px;color:var(--chat-ink);background:#fbfdfe;line-height:1.55;outline:none;transition:border-color .15s,box-shadow .15s}
.inquiry-chat-composer textarea:focus{border-color:var(--chat-brand);box-shadow:0 0 0 4px rgba(14,90,168,.12);background:#fff}
.inquiry-chat-composer>button{height:48px;min-width:88px;border:0;border-radius:12px;background:linear-gradient(135deg,var(--chat-brand) 0%,var(--chat-brand-2) 100%);color:#fff;font-weight:700;cursor:pointer;box-shadow:0 6px 16px rgba(14,90,168,.26);transition:transform .15s,box-shadow .15s}
.inquiry-chat-composer>button:hover:not(:disabled){transform:translateY(-1px);box-shadow:0 10px 22px rgba(14,90,168,.34)}
.inquiry-chat-composer>button:disabled{opacity:.6;cursor:wait}
.inquiry-chat-disclaimer{grid-column:1/-1;margin:2px 0 0;color:var(--chat-muted);font-size:11px;line-height:1.5}

/* ===== 文件识别窗 ===== */
.inquiry-attach{display:flex;align-items:center;gap:8px}
.inquiry-attach-btn{height:48px;min-width:104px;padding:0 14px;display:inline-flex;flex-direction:column;align-items:center;justify-content:center;gap:2px;border:1.5px dashed #b9c9d8;border-radius:12px;background:#f4f8fb;color:var(--chat-brand);font-size:11px;font-weight:700;cursor:pointer;transition:all .18s}
.inquiry-attach-btn svg{display:block}
.inquiry-attach-btn span{line-height:1}
.inquiry-attach-btn:hover:not(:disabled){border-color:var(--chat-brand);background:#e8f1fa;box-shadow:0 4px 12px rgba(14,90,168,.14)}
.inquiry-attach-btn:disabled{opacity:.6;cursor:wait}
.inquiry-attach.is-drag .inquiry-attach-btn{border-color:var(--chat-brand);background:#e8f1fa;box-shadow:0 0 0 4px rgba(14,90,168,.15)}
.inquiry-attach-progress{display:inline-flex;align-items:center;gap:7px;padding:0 6px;color:var(--chat-brand);font-size:12px;font-weight:700}
.inquiry-attach-progress i{width:16px;height:16px;border:2.5px solid rgba(14,90,168,.25);border-top-color:var(--chat-brand);border-radius:50%;animation:spin .8s linear infinite}
@keyframes spin{to{transform:rotate(360deg)}}

/* ===== 语音转文字按钮 ===== */
.inquiry-voice-btn{height:48px;min-width:64px;padding:0 12px;display:inline-flex;flex-direction:column;align-items:center;justify-content:center;gap:2px;border:1.5px solid #cdd9e4;border-radius:12px;background:#fff;color:var(--chat-brand);font-size:11px;font-weight:700;cursor:pointer;transition:all .18s}
.inquiry-voice-btn svg{display:block}
.inquiry-voice-btn span{line-height:1}
.inquiry-voice-btn:hover{border-color:var(--chat-brand);background:#eef4fb;box-shadow:0 4px 12px rgba(14,90,168,.14)}
.inquiry-voice-btn.is-recording{border-color:#e0524d;background:#fdeeed;color:#d33f3a;animation:voicerec 1.2s ease-in-out infinite}
.inquiry-voice-btn.is-recording svg{animation:micpulse 1s ease-in-out infinite}
@keyframes voicerec{0%,100%{box-shadow:0 0 0 0 rgba(224,82,77,.28)}50%{box-shadow:0 0 0 6px rgba(224,82,77,.08)}}
@keyframes micpulse{0%,100%{transform:scale(1)}50%{transform:scale(1.15)}}

/* ===== 响应式 ===== */
@media(max-width:700px){
 .customer-inquiry-chat-page{grid-template-rows:58px minmax(0,1fr)}
 .inquiry-chat-topbar{height:58px;padding:0 14px}
 .inquiry-chat-brand small{display:none}
 .customer-auth-button{min-height:40px;padding:0 14px}
 .inquiry-chat-main{padding:0}
 .inquiry-stage{gap:0}
 .inquiry-hero{border-radius:0;border-left:0;border-right:0;padding:24px 18px}
 .inquiry-chat{width:100%;min-height:calc(100svh - 58px);border:0;border-radius:0;box-shadow:none}
 .inquiry-chat-log{max-height:none}
 .chat-bubble{max-width:92%}
 .inquiry-chat-composer{grid-template-columns:auto minmax(0,1fr) auto;padding:10px}
 .inquiry-attach-btn{min-width:56px}
 .inquiry-attach-btn span{display:none}
 .inquiry-voice-btn{min-width:48px}
 .inquiry-voice-btn span{display:none}
}
.customer-inquiry-chat-page.is-embedded{grid-template-rows:minmax(0,1fr)}
.customer-inquiry-chat-page.is-embedded .inquiry-chat-topbar{display:none}
.customer-inquiry-chat-page.is-embedded .inquiry-chat-main{padding:0}
.customer-inquiry-chat-page.is-embedded .inquiry-chat{width:100%;min-height:100svh;border:0;border-radius:0;box-shadow:none}